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Gwynne Alkazin
Joined Apr 16, 2021
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Last activity Mar 05, 2024
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Latest activity by Gwynne Alkazin
Gwynne Alkazin commented,
We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated.
View comment · Posted May 25, 2023 · Gwynne Alkazin
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Gwynne Alkazin created a post,
Customers tab: We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated. Below is a screenshot of what can be seen currently.
Posted May 25, 2023 · Gwynne Alkazin
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Gwynne Alkazin created a post,
Per Ticket#11543879 request, I am providing feedback on an end-user report that is not available. I need a report that provides a list of end-user names, all phone numbers, and email addresses. Currently, the report system only displays one phone number. Unfortunately, we have end-users that have multiple phone numbers and I need a way to display all details. The goal, at the moment, is to clean up end-user accounts that have multiple (and often) duplicate phone numbers.
Edited May 25, 2023 · Gwynne Alkazin
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Gwynne Alkazin commented,
Shannon,
Thanks but that does not help. Due to HIPAA we are not comfortable utilizing a third party just for "signatures".
View comment · Posted Dec 07, 2022 · Gwynne Alkazin
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Gwynne Alkazin commented,
My question is regarding "Create a proactive ticket" and "Respond to texts within a new ticket": Currently, we have automatic signatures attached when responding publicly. Obviously, this would not work for texting since characters are limited. How do I bypass this just for the texting channel?
View comment · Posted Dec 06, 2022 · Gwynne Alkazin
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