Recent searches


No recent searches

Gwynne Alkazin's Avatar

Gwynne Alkazin

Joined Apr 16, 2021

·

Last activity Mar 05, 2024

Following

0

Followers

0

Total activity

24

Votes

0

Subscriptions

19

ACTIVITY OVERVIEW

Latest activity by Gwynne Alkazin

Gwynne Alkazin commented,

CommentEnd users and organizations

We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated. 

View comment · Posted May 25, 2023 · Gwynne Alkazin

0

Followers

1

Vote

0

Comments


Gwynne Alkazin created a post,

Post Feedback - Ticketing system (Support)

Customers tab: We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated. Below is a screenshot of what can be seen currently. 

 

Posted May 25, 2023 · Gwynne Alkazin

0

Followers

1

Vote

0

Comments


Gwynne Alkazin created a post,

Post Feedback - Reporting and analytics (Explore)

Per Ticket#11543879 request, I am providing feedback on an end-user report that is not available. I need a report that provides a list of end-user names, all phone numbers, and email addresses. Currently, the report system only displays one phone number. Unfortunately, we have end-users that have multiple phone numbers and I need a way to display all details. The goal, at the moment, is to clean up end-user accounts that have multiple (and often) duplicate phone numbers. 

 

Edited May 25, 2023 · Gwynne Alkazin

3

Followers

2

Votes

0

Comments


Gwynne Alkazin commented,

CommentSetting up and using Text

Shannon,

Thanks but that does not help. Due to HIPAA we are not comfortable utilizing a third party just for "signatures". 

View comment · Posted Dec 07, 2022 · Gwynne Alkazin

0

Followers

0

Votes

0

Comments


Gwynne Alkazin commented,

CommentSetting up and using Text

My question is regarding "Create a proactive ticket" and "Respond to texts within a new ticket": Currently, we have automatic signatures attached when responding publicly. Obviously, this would not work for texting since characters are limited. How do I bypass this just for the texting channel?

View comment · Posted Dec 06, 2022 · Gwynne Alkazin

0

Followers

0

Votes

0

Comments