Gwynne Alkazin
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Last activity
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Activity overview
Latest activity by Gwynne Alkazin-
Gwynne Alkazin commented,
We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated.
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Gwynne Alkazin created a post,
Customers/End-Users tab
Customers tab: We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated. Below is a screenshot of what can be seen curren...
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Gwynne Alkazin created a post,
End User: Detailed report
Per Ticket#11543879 request, I am providing feedback on an end-user report that is not available. I need a report that provides a list of end-user names, all phone numbers, and email addresses. Cur...
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Gwynne Alkazin commented,
Shannon, Thanks but that does not help. Due to HIPAA we are not comfortable utilizing a third party just for "signatures".
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Gwynne Alkazin commented,
My question is regarding "Create a proactive ticket" and "Respond to texts within a new ticket": Currently, we have automatic signatures attached when responding publicly. Obviously, this would not...
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Gwynne Alkazin created a post,
Explore Dashboard Reporting: Zendesk Talk: Agent Activity
I pulled a past timeframe and it's omitting a former agent and their data. How can I pull previous data and it pull an agent that is no longer with us? The information I want is Leg Agent Name, A...