Ferhat Ozdag

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

it is a common feature in Call Center. it should be possible add some custom away status for monitoring, most of CC Brands additional custom reason code for Not available status

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• Ferhat Ozdag
• Created April 11, 2021 19:08
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Customize the ticket Type field

Hi Brad, article link gives error You're not authorized to access this page

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• Ferhat Ozdag
• Created April 04, 2021 13:25
• 0 votes