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Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S

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Latest activity by Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S
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    Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S created a post,

    Ticket Fields List unreadable

    1. Community
    2. Feedback - Ticketing System (Support)

    • Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S
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    Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S created a post,

    Talk Widget is too weak for customization

    1. Community
    2. Feedback - Voice (Talk)

    it should be possible to add some custom fields like email while using talk widget, it is an omnichannel platform, and it would be great to able collect customer email or any necessary business cus...

    • Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S
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    Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Agent Talk status for reporting purposes

    it is a common feature in Call Center. it should be possible add some custom away status for monitoring, most of CC Brands additional custom reason code for Not available status

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    • Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S
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    Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Customize the ticket Type field

    Hi Brad, article link gives error You're not authorized to access this page

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    • Trendyol / DSM GRUP DANIŞMANLIK İLETİŞİM VE SATIŞ TİCARET A.S
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