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Amanda Black

Joined Apr 16, 2021

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Last activity Feb 11, 2022

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ACTIVITY OVERVIEW

Latest activity by Amanda Black

Amanda Black commented,

CommentSetting Guide roles and permissions

Noelle Cummings when viewing article settings, you can change the "Visible to" to be "Everyone". This would give access to anyone regardless of sign in status. :)

View comment · Posted Feb 11, 2022 · Amanda Black

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Amanda Black commented,

Community comment Feedback - Chat and Messaging (Chat)

Agreed - need this. I feel like it should go without saying why this would be needed to be controlled from an admin perspective. Especially as there is not a single agent that wants or needs these notifications as all of the offline messages show up in Zendesk Support and are sorted as needed via triggers. The notification feature in the Chat Dashboard isn't even a needed feature unless using Chat only.

View comment · Posted Nov 17, 2020 · Amanda Black

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Amanda Black commented,

Community comment Feedback - Reporting and analytics (Explore)

I agree. I just finished making a new dashboard and I set the dates as I did in insights and was not pleased to realize it doesn't save the set date ranges. 

 

Any updates?

View comment · Posted Feb 06, 2020 · Amanda Black

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