Amanda Black

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Noelle Cummings when viewing article settings, you can change the "Visible to" to be "Everyone". This would give access to anyone regardless of sign in status. :)

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• Amanda Black
• Created February 11, 2022 20:58
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Exploded chart size adjustment

Have there been any changes with this? I'm attempting to recreate a query from Insights and the chart is much too long and I can't seem to change it.   Example of the report in Insights: Example of...

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• Amanda Black
• Created March 04, 2021 20:17
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

Agreed - need this. I feel like it should go without saying why this would be needed to be controlled from an admin perspective. Especially as there is not a single agent that wants or needs these ...

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• Amanda Black
• Created November 17, 2020 23:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Explore - Email Queries

I agree with the above. Especially Tina. With being forced to move from Insights, it would make sense that Explore should be able to do at least the basics of what Insights can do. I know there are...

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• Amanda Black
• Created July 17, 2020 22:58
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Setting a filter default state

I agree. I just finished making a new dashboard and I set the dates as I did in insights and was not pleased to realize it doesn't save the set date ranges.    Any updates?

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• Amanda Black
• Created February 06, 2020 23:26
• 1 vote