
Sam Donovan
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Total activity40
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Last activity
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Activity overview
Latest activity by Sam Donovan-
Sam Donovan commented,
Hi Team, Is it possible to set this automation up for when a Ticket's scheduled hours is approaching end of day? For instance, If a ticket has a Schedule with 8-4pm set, to notify a group when the ...
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Sam Donovan commented,
I came here looking for an answer to the exact question "1. It would be really helpful to have a "Full Resolution Time" SLA." Really great to see Scott's update that this is coming in Q4. I'll foll...
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Sam Donovan commented,
Hi Dave, We are interested in the feature to have Guide user audits show file download history. FYI, I tried your 2nd link in your initial response email "Add Guide Manager activities to Audit Log"...
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Sam Donovan created a post,
Notify end users that their password is about to expire
AnsweredOne of our clients requested to implement a sending reminder email before being their password expires. Is that possible? (Background)The Client had suddenly lost access to Zendesk: about 5 users. ...
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Sam Donovan commented,
Hi team, We are currently using Support for web + email based ticketing, with no chat functionality. Can the ticketing interface be setup so that the most recent response is at the top? Instead of ...
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Sam Donovan commented,
Hi Team, I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:“I would like to increase the number of items you can view in the "Your Views" s...
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Sam Donovan commented,
Hi Zendesk Team, I know this has been brought up in other articles, but we really need to have custom fields in our backlog data. It's great that we have some standard fields here, but we have some...
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Sam Donovan commented,
+1 We need this to accurately report our backlog using custom fields
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Sam Donovan commented,
Hello Team - Is there an update to this?
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Sam Donovan commented,
Hi Zendesk Team - We would also like this metric added. Thanks, Sam