Sam Donovan
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Total activity29
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Last activity
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Member since
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Activity overview
Latest activity by Sam Donovan-
Sam Donovan commented,
Hi team, We are currently using Support for web + email based ticketing, with no chat functionality. Can the ticketing interface be setup so that the most recent response is at the top? Instead of ...
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Sam Donovan commented,
Hi Team, I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:“I would like to increase the number of items you can view in the "Your Views" s...
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Sam Donovan commented,
Hi Zendesk Team, I know this has been brought up in other articles, but we really need to have custom fields in our backlog data. It's great that we have some standard fields here, but we have some...
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Sam Donovan commented,
Literally came here experiencing what I thought was an issue. Article told me it's in "metrics" and not Rows, and I found my decimal custom field. Thank you Zendesk!
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Sam Donovan commented,
Are they also clickable hyperlinks when you export to excel? =D
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Sam Donovan commented,
+1 We need this to accurately report our backlog using custom fields
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Sam Donovan commented,
Hello Team - Is there an update to this?
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Sam Donovan commented,
Hi Zendesk Team - We would also like this metric added. Thanks, Sam
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Sam Donovan commented,
I would also like to add that our team would like the functionality for end users to add documents (not just images) to Community posts. Thanks! Sam