Sam Donovan

1. Support
2. ...
3. Reporting
4. Analyzing your ticket backlog history with Explore

Hi Zendesk Team, I know this has been brought up in other articles, but we really need to have custom fields in our backlog data. It's great that we have some standard fields here, but we have some...

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• Sam Donovan
• Created December 20, 2021 20:08
• 1 vote

1. Explore
2. ...
3. Building and customizing queries
4. My numeric and decimal custom ticket fields are missing in Explore

Literally came here experiencing what I thought was an issue. Article told me it's in "metrics" and not Rows, and I found my decimal custom field. Thank you Zendesk!

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• Sam Donovan
• Created September 14, 2021 19:17
• 0 votes

1. Zendesk updates
2. Announcements
3. Clickable links now available in Explore

Are they also clickable hyperlinks when you export to excel? =D

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• Sam Donovan
• Created July 26, 2021 21:07
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

+1 We need this to accurately report our backlog using custom fields

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• Sam Donovan
• Created April 20, 2021 18:01
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Export report with Clickable Links?

Hello Team - Is there an update to this?

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• Sam Donovan
• Created January 06, 2021 15:47
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

Hi Zendesk Team - We would also like this metric added. Thanks, Sam

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• Sam Donovan
• Created August 21, 2019 17:59
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Attachments in Community

I would also like to add that our team would like the functionality for end users to add documents (not just images) to Community posts. Thanks! Sam

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• Sam Donovan
• Created January 15, 2019 18:59
• 1 vote