Sam Donovan

Total activity

40
Last activity

March 07, 2023 20:26
Member since

April 16, 2021 04:25
Following

0 users
Followed by

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Votes

9
Subscriptions

19

Activity overview

Latest activity by Sam Donovan

Sam Donovan commented, October 21, 2022 20:00
Hi Team, Is it possible to set this automation up for when a Ticket's scheduled hours is approaching end of day? For instance, If a ticket has a Schedule with 8-4pm set, to notify a group when the ...
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- Sam Donovan
- Created October 21, 2022 20:00
- 0 votes
Sam Donovan commented, October 06, 2022 14:27
I came here looking for an answer to the exact question "1. It would be really helpful to have a "Full Resolution Time" SLA." Really great to see Scott's update that this is coming in Q4. I'll foll...
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- Sam Donovan
- Created October 06, 2022 14:27
- 0 votes
Sam Donovan commented, September 29, 2022 15:47
Hi Dave, We are interested in the feature to have Guide user audits show file download history. FYI, I tried your 2nd link in your initial response email "Add Guide Manager activities to Audit Log"...
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- Sam Donovan
- Created September 29, 2022 15:47
- 0 votes
Sam Donovan created a post, September 26, 2022 13:02
Notify end users that their password is about to expire
Answered
1. Community
2. Zendesk Suite Q&A
One of our clients requested to implement a sending reminder email before being their password expires. Is that possible? (Background)The Client had suddenly lost access to Zendesk: about 5 users. ...
- Sam Donovan
- Created September 26, 2022 13:02
- 3 followers
- 1 comment
- 0 votes
Sam Donovan commented, May 02, 2022 18:08
Hi team, We are currently using Support for web + email based ticketing, with no chat functionality. Can the ticketing interface be setup so that the most recent response is at the top? Instead of ...
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- Sam Donovan
- Created May 02, 2022 18:08
- 9 votes
Sam Donovan commented, April 01, 2022 20:59
Hi Team, I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:“I would like to increase the number of items you can view in the "Your Views" s...
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- Sam Donovan
- Created April 01, 2022 20:59
- 1 vote
Sam Donovan commented, December 20, 2021 20:08
Hi Zendesk Team, I know this has been brought up in other articles, but we really need to have custom fields in our backlog data. It's great that we have some standard fields here, but we have some...
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- Sam Donovan
- Created December 20, 2021 20:08
- 4 votes
Sam Donovan commented, April 20, 2021 18:01
+1 We need this to accurately report our backlog using custom fields
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- Sam Donovan
- Created April 20, 2021 18:01
- 2 votes
Sam Donovan commented, January 06, 2021 15:47
Hello Team - Is there an update to this?
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- Sam Donovan
- Created January 06, 2021 15:47
- 3 votes
Sam Donovan commented, August 21, 2019 17:59
Hi Zendesk Team - We would also like this metric added. Thanks, Sam
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- Sam Donovan
- Created August 21, 2019 17:59
- 0 votes