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Natalie Mercuri
Joined Apr 16, 2021
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Last activity Oct 26, 2021
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Latest activity by Natalie Mercuri
Natalie Mercuri commented,
Community comment Feedback - Ticketing system (Support)
This is a huge issue for my team, we train them to take notes and draft responses in internal notes so as not to accidentally send the wrong thing to a customer (and proofread before sending). Please bring back the ability to transition text over from an internal note to a public reply.
View comment · Posted Mar 04, 2021 · Natalie Mercuri
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