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Jim Stratton

Joined Apr 16, 2021

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Last activity Dec 04, 2023

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Latest activity by Jim Stratton

Jim Stratton commented,

Community comment Feedback - Admin Center

Tony Wacheski> common text formatting available in support tickets

And even that wasn't implemented completely.  I opened a ticket asking how to disable that...nope, can't.

View comment · Posted Mar 24, 2022 · Jim Stratton

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Jim Stratton commented,

CommentTicket basics

@James Henline - I opened a ticket with them, and you are correct.  They confirmed there isn't a way to disable this.

View comment · Posted Mar 23, 2022 · Jim Stratton

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Jim Stratton commented,

CommentTicket basics

How does an individual agent (e.g., me) DISable this?

I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.

 

 

View comment · Posted Mar 08, 2022 · Jim Stratton

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Jim Stratton commented,

CommentEnd users and organizations

That did help, thanks!

View comment · Posted Dec 10, 2021 · Jim Stratton

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Jim Stratton commented,

CommentEnd users and organizations

Thanks for replying.  I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away."

My question is how to do this in the new interface.

The links in that message didn't help me find a page to administer end users/customers.

View comment · Posted Dec 09, 2021 · Jim Stratton

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Jim Stratton commented,

CommentEnd users and organizations
  • In Support, click the Customers icon () in the sidebar.

Where, exactly, is "Customers"?  This is what I see:

When I expand "People", I see how to get to the licensed users ("team members") but not the end users.  The only option I see for "End users" is to configure them globally, not to find them individually.

View comment · Posted Dec 09, 2021 · Jim Stratton

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Jim Stratton commented,

Community comment Feedback - Admin Center

It took me a while to figure out how to edit an end user.  Now, you have to use the general search for the end user and then select the users "tab".  I think it would be more obvious to add "End users" as a choice under "Team" (e.g., along with "Team Members" and "Groups".)

View comment · Posted Oct 05, 2021 · Jim Stratton

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Jim Stratton created a post,

Post Feedback - Ticketing system (Support)

Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.

The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have.  Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added.  There's no error message - it simply doesn't do it.

Posted Aug 12, 2021 · Jim Stratton

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Jim Stratton commented,

Community comment Feedback - Ticketing system (Support)

Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...

View comment · Posted Aug 04, 2021 · Jim Stratton

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