Jim Stratton
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Total activity68
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Jim Stratton-
Jim Stratton commented,
Tony Wacheski> common text formatting available in support tickets And even that wasn't implemented completely. I opened a ticket asking how to disable that...nope, can't.
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Jim Stratton commented,
@James Henline - I opened a ticket with them, and you are correct. They confirmed there isn't a way to disable this.
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Jim Stratton commented,
How does an individual agent (e.g., me) DISable this? I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.
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Jim Stratton commented,
That did help, thanks!
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Jim Stratton commented,
Thanks for replying. I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away." My question is how to do this in the new interface. The links in...
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Jim Stratton commented,
In Support, click the Customers icon () in the sidebar. Where, exactly, is "Customers"? This is what I see: When I expand "People", I see how to get to the licensed users ("team members") but n...
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Jim Stratton commented,
It took me a while to figure out how to edit an end user. Now, you have to use the general search for the end user and then select the users "tab". I think it would be more obvious to add "End us...
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Jim Stratton created a post,
Add warning about exceeding max CC numbers
Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number. The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have. Currently, Ze...
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Jim Stratton commented,
Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...