Josh Keller

Pleeeeeease tell us that the API for merging organizations is coming soon. This isn't very useful for large Zendesk customers until we can do this via API.

Thank you, Lisa Setford. Sadly we already have Personalized email replies disabled. We just opened a ticket with Zendesk about this--hopefully they can help us get this sorted. Thanks again, though!

So much agreement here. This is a security issue. We're also seeing agent's full names exposed, though it's not consistent.

Can anyone advise if this is accessibility/WCAG-compliant?

I've found the following to manage app sizing pretty well:

function resize_app() {
    let el = document.getElementsByTagName('body')[0];
    let height = el.offsetHeight;
    let style = getComputedStyle(el);
    height += parseInt(style.marginTop) + parseInt(style.marginBottom) + 10;
    client.invoke('resize', { width: '100%', height: height });
}

function debounce(func, timeout=250) {
    let timer;
    return (...args) => {
        clearTimeout(timer);
        timer = setTimeout(() => { func.apply(this, args); }, timeout);
    };
}

window.addEventListener('load', debounce(resize_app));
window.addEventListener('resize', debounce(resize_app));

The 250ms debounce delay might be excessive, but it's helpful since we have so many apps competing against each other for resources.

I found the additional 10 (pixels) added to the height was necessary, though I don't really understand why since I think the full height should be accounted for by parsing the body element.

This sounds like a fun, moderately sized project using Guide APIs. Not that it wouldn't be great for ZD to offer this capability out-of-the-box, but don't let that hold you back.

The "Ticket skills" attribute seems to return all skills that were ever applied to the ticket. How can we get only the currently-applied ticket skills?

Seems this is a known issue :(
https://support.zendesk.com/hc/en-us/articles/115007946367-HTML-and-Markdown-used-in-dynamic-content-does-not-render-in-trigger-emails-or-agent-signatures

Thanks @... for this slick code. Very much appreciated!

Thanks so much, Nicholas! Nice work and greatly appreciated.