Josh Keller

1. People
2. ...
3. End users and organizations
4. Merging organizations (beta)

Pleeeeeease tell us that the API for merging organizations is coming soon. This isn't very useful for large Zendesk customers until we can do this via API.

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• Josh Keller
• Created November 06, 2023 17:32
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing automatic activation of custom ticket statuses

That's great to hear, Dwight. Thank you. So no breaking changes. 👏

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• Josh Keller
• Created October 10, 2023 19:01
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing automatic activation of custom ticket statuses

How will this change appear via the API? If we don't create custom statuses, will ticket.status still return the same new/open/pending/solved/closed values?

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• Josh Keller
• Created October 10, 2023 18:00
• 2 votes

1. Email
2. ...
3. General questions about email and email template
4. Why can customers see the agent's full name in email notifications?

Thank you, Lisa Setford. Sadly we already have Personalized email replies disabled. We just opened a ticket with Zendesk about this--hopefully they can help us get this sorted. Thanks again, though!

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• Josh Keller
• Created September 06, 2023 23:42
• 0 votes

1. Email
2. ...
3. General questions about email and email template
4. Why can customers see the agent's full name in email notifications?

So much agreement here. This is a security issue. We're also seeing agent's full names exposed, though it's not consistent.

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• Josh Keller
• Created September 06, 2023 23:09
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: Collapsible headers in articles or templates (accordions)

Can anyone advise if this is accessibility/WCAG-compliant?

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• Josh Keller
• Created April 26, 2023 16:42
• 0 votes

1. Zendesk updates
2. Developer updates
3. New 'Flexible' Property in the Manifest File for Support Apps to Denote Responsiveness

I've found the following to manage app sizing pretty well: function resize_app() {    let el = document.getElementsByTagName('body')[0];    let height = el.offsetHeight;    let style = getComputedS...

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• Josh Keller
• Edited January 27, 2022 07:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. HTML Support in Dynamic Content

Seems this is a known issue :(https://support.zendesk.com/hc/en-us/articles/115007946367-HTML-and-Markdown-used-in-dynamic-content-does-not-render-in-trigger-emails-or-agent-signatures

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• Josh Keller
• Created October 15, 2020 20:46
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Thanks @... for this slick code. Very much appreciated!

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• Josh Keller
• Created January 06, 2020 23:49
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

Thanks so much, Nicholas! Nice work and greatly appreciated.

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• Josh Keller
• Created September 16, 2019 23:35
• 0 votes