Chris Hobbs
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Total activity238
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Last activity
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Votes on activity by Chris Hobbs-
Yes, I completely agree with everyone's comments here. This should be Out of the Box, and it is still 7 years for this Feature Request to be implemented. What has to be done to get this a priorit...
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This is quite a Common Issue that I have seen about the way the current CSAT rating is implemented. It is very easy for Customers to accidently or unknowingly even take on a CSAT Survey response a...
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Rebecca Che - yes that is possible and easy to do with a Trigger. We have implemented that and it is quite useful. Although the Bad CSAT's we have received are normally due to the Feedback email be...
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This has been quite a frustrating limitation already dragging along for 4+ years, like with many other limitations in Zendesk, even when paying for an Enterprise Plan.It would be really great to kn...
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Any news on the release of this capability?I am looking for a similar solution to capture Deflection Rate for Tickets based on the Views of our Help Center content (where we want to exclude our Sig...
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I experience the same issue as Rodger mentioned above, Drillthrough on the Bar (Horizontal) graph does not work, but switching to Column Works.That seems to be a Bug!I double check as well that I h...