Kristel

Total activity

12
Last activity

January 10, 2023 14:03
Member since

April 16, 2021 04:39
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4
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2

Activity overview

Latest activity by Kristel

Kristel commented, June 28, 2022 07:25
Hi Brett, Thanks, the link now works. Cheers, Kristel
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- Kristel
- Created June 28, 2022 07:25
- 0 votes
Kristel commented, June 23, 2022 15:45
I would love to read the article: How to use your brand's logo on multibrand email template - contributed by Suzana Bueno, but when i click the link it says: You're not authorized to access this pa...
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- Kristel
- Created June 23, 2022 15:45
- 0 votes
Kristel commented, April 12, 2022 12:35
Hi Dave, in the meantime i found how to change the metric to median. Thanks for the suggestion. I have one more question. Which attribute is best to use regarding time? Is that Ticket Update, Tick...
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- Kristel
- Created April 12, 2022 12:35
- 0 votes
Kristel commented, March 29, 2022 07:37
Hi Dave, Thanks for your reply and apologies for my late response. How can i adjust my metrics to make a Median Handle Time? I created a standard calculated metric for Ticket Handling Time:VALUE(T...
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- Kristel
- Created March 29, 2022 07:37
- 0 votes
Kristel commented, March 11, 2022 10:08
Hi, I'm wondering what the best way is to measure Agent Productivity. We want to know how many tickets an agent handIed per hour and the Average Handling Time per ticket/agent. I created metrics fo...
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- Kristel
- Created March 11, 2022 10:08
- 0 votes
Kristel commented, July 13, 2020 10:03
+1, we also need this, Is there some news already?
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- Kristel
- Created July 13, 2020 10:03
- 1 vote