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Darren Stagnaro

Joined Apr 16, 2021

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Last activity Jun 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Darren Stagnaro

Darren Stagnaro commented,

Community comment Feedback - Ticketing system (Support)

Interesting, @zendesk product team, any chance you could share some details as to why we are seeing different results in the field? Is this something rolling out across different pods? I am using Chrome on a MAC.

View comment · Posted Jun 09, 2022 · Darren Stagnaro

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Darren Stagnaro commented,

Community comment Feedback - Ticketing system (Support)

Hello @Konstantin, not sure I am following. I still see all of the tickets showing the requester, so it's very much not resolved. Unless I am not aligned with what you are saying is resolved? See screenshot below from just today:

View comment · Posted Jun 09, 2022 · Darren Stagnaro

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Darren Stagnaro commented,

Community comment Feedback - Ticketing system (Support)

+1. We rely on subject to help track our open tickets. Requester is not unique enough for our operations and is a significant step backwards for how we manage our tickets. 

View comment · Posted Jun 02, 2022 · Darren Stagnaro

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Darren Stagnaro commented,

CommentUsing help center search

One thing we are noticing is that article filtering based upon title and URL is not unique enough. While we are using the description field, it would be good if federated search also supported the attribute to pull in tags (similar to how it works with Guide articles) to be able to present better search results.

View comment · Posted Jul 06, 2021 · Darren Stagnaro

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