Kyle Madden
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Total activity25
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Last activity
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Activity overview
Latest activity by Kyle Madden-
Kyle Madden created a post,
Salesforce Integration Support for Text Area (rich and long) fields
We need Support added for Text Area Fields from Salesforce for Organizations. Our Customer Success team documents valuable notes and client information in Text Area fields from Salesforce which we ...
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Kyle Madden commented,
Why are ticket follower names ( as returned by ticket.follower_names) concatenated with no space between names? e.g First Last1First Last2First Last3 ? Is there a simple way to comma delineate, e....
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Kyle Madden commented,
The current Drafts functionality is sub-optimal and the UX is confusing at best. 1. While the text entered in the composer is saved when exiting a ticket, users receive a notification that changes ...
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Kyle Madden commented,
+ 1 on the request to customize satisfaction landing page without the need for a third party service. Providing the ability to customize this page helps ensure brand consistency throughout the end ...
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Kyle Madden commented,
+1 for this request. Automatic refreshing of views should be standard feature, it's available out of the box in tools like Helpscout, Freshdesk, and Happyfox. We're currently transiting from Helpsc...