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Au Finh

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Activity overview

Latest activity by Au Finh
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    Au Finh commented,

    1. Zendesk updates
    2. Announcements
    3. Announcing changes to views pagination and sorting user profile pages

    Salvador Vazquez Thank you for the update. Can you please clarify if this will impact the Views API? Specifically, will offset pagination be disabled for the /api/v2/views/{view_id}/tickets endpoin...

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    Au Finh commented,

    1. Zendesk updates
    2. Announcements
    3. Announcing changes to views pagination and sorting user profile pages

    Can we get some support on this? I've already posted multiple times in the slack channel and contacted support. It’s already Aug 6, and we still don’ t have access to the changes in any of our d3v ...

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    Au Finh commented,

    1. Agent guide
    2. Ticket basics
    3. Working with tickets

    Lara Our Routing app has a "Playlist Button" feature that automatically assigns tickets to agents when they click on the button. It's designed to address most of the main limitations of Zendesk's P...

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    Au Finh commented,

    1. Agent guide
    2. Ticket management
    3. Merging tickets

    Beto Matt Simpson One reason might be that closing out a live chat ticket while it’s still active will terminate the chat session. There are also some other quirks with voice messages and live phon...

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    Au Finh commented,

    1. Agent guide
    2. Ticket management
    3. Merging tickets

    FQ Support If the Zendesk rep was unable to reproduce the issue while assuming the agent’s profile, it’s probably a browser issue. Has the agent tried clearing their browser’s cache?

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    Au Finh commented,

    1. Agent guide
    2. Ticket management
    3. Merging tickets

    Matt Russell As Dave mentioned, this is not possible natively in Zendesk. If you’re open to using an app, we (“Playlist”) have a Ticket Merge app that allows you to customize the default message fo...

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    Au Finh commented,

    1. Agent guide
    2. Ticket management
    3. Merging tickets

    Martin Meraner No additional steps. Simply select the tickets you want to merge and click "Merge". Here's a quick demo. Our (Playlist's) clients don't usually have a requirement to merge tickets fr...

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    Au Finh commented,

    1. Agent guide
    2. Ticket management
    3. Merging tickets

    Kyle Clark That's right! It keeps us in business :)

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    Au Finh commented,

    1. Agent guide
    2. Ticket management
    3. Merging tickets

    Kyle Clark Martin Meraner both of these limitations are addressed by our Ticket Merge app. You can select multiple tickets and merge them all at once without having to leave the ticket. Comments ar...

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    Au Finh commented,

    1. Agent guide
    2. Ticket management
    3. Merging tickets

    Federico Angarita Benavides To my knowledge this is not possible natively in Zendesk. You can enforce required fields for the purpose of reporting through our Ticket Merge app. For more details, se...

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    • 1 vote