Vlad Shlosberg
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Total activity11
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Last activity
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Activity overview
Latest activity by Vlad Shlosberg-
Vlad Shlosberg commented,
Kelli Acosta - Option 1 around considering who the message is coming from is possible. I believe Zendesk uses a trigger to send updates to Slack. I believe you can modify that trigger and add addit...
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Vlad Shlosberg commented,
Kelli Acosta - are you trying to filter out the messages from being added to the Slack thread or from being stored in Zendesk? As in - do you want to consider who the message is coming from in Zend...
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Vlad Shlosberg commented,
Hey Kevin Froleiks - You can either set it up so that all comments create tickets, only certain comments create tickets, or you can have the author of the message in Slack decide if that should be...
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Vlad Shlosberg commented,
Hey Jessica Chase - the Native Zendesk + Slack currently does not currently support multiple Zendesk accounts for a single Slack workspace. What companies typically do is use the native Slack+Zende...
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Vlad Shlosberg commented,
Megha Joshi - What a lot of companies do if they need to support multiple Zendesk instances is use the native Zendesk<> Slack integration for one of their teams and use third party integrations for...
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Vlad Shlosberg commented,
hey Anthony Amaro, if you want a bit more customization between Slack and Zendesk, Foqal.io does support displaying different Zendesk forms (or multiple forms) in different Slack channels. Also, ke...
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Vlad Shlosberg commented,
hey Mike Carroll are you still looking for a Zendesk Slack integration that supports Shared Channels (Slack Connect) - we actually do support Shared Channels and create a bi-directional integration...