alae.bennani

Hello Shawna,

How often are you and your team running into the problem? I'll say every day, I have several B2B customers who manage communication with several establishments and I have a Zendesk instance for each customer.

What is the felt impact on your agents for this lack of functionality? the impacts are :

- agents have to create the same email manually several times in a row to put the applicant in 'To' each time, which wastes a lot of time.
- One of my customers had to take out a paid application for sending bulk emails to avoid wasting time. 

I would need to report on side conversations.

The aim is to have the number of side conversations sent to a well-defined email address.

I tried to creat a trigger to add a tag to tickets every time a side conversation is created and sent to this address. The probleme is that I don't have any Action on triggers that allow me to choose the recipiant of the side conversation. Particularly as the recipient address of the side conversation is different from the requestor's address and the recipient is an end user in Zendesk.

 

Hello,

Need to have a possibility to put multiple requesters in the same email.

I have several customers concerned by the same email, so I can't put them in CC.