Shana Blackstone
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Total activity50
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Last activity
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Activity overview
Latest activity by Shana Blackstone-
Shana Blackstone commented,
I posted this before, but we started using this 3rd party app to work alongside Zendesk Guide, which is fantastic. We have been using it for almost an entire year, and it is just an amazing additio...
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Shana Blackstone commented,
Does anyone know if there is a 3rd party app in the Zendesk Marketplace that would accomplish this? While I'd rather have this addressed by Zendesk, this is now the one issue holding us back from g...
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Shana Blackstone commented,
We are about to rollout multibrand with our company to give customers a better Help Center experience. Are there any plans with these enhancements to see tickets across brands by an organization an...
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Shana Blackstone commented,
When reading this article I was wondering, do you mean instead of For articles/posts, you will receive email notifications for new articles/posts only in the section or topic. you mean: For sect...
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Shana Blackstone created a post,
Guide: Content Cues
This is currently how Content Cues work Content Cues algorithm checks once a day for matching tickets Tickets in less-than-Closed status get a tag applied for the 'View tickets' button Three of th...
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Shana Blackstone commented,
We started using the 3rd party app that Sorin mentions in these threads to find and replace. It's working quite well and is quite affordable. It sucks to have to use another application for somethi...
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Shana Blackstone created a post,
Conditional text by version rather than user segment. User can choose.
Feature Request Summary: Conditional text is great based on user tag BUT for versioning, we could really make use of a conditional filter that the user can select. We maintain one topic with con...
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Shana Blackstone commented,
How is this not a thing? I think you might need to take a page from monday.com's book. They just did a huge release of "all the little things" that customers are asking for to make their product ru...
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Shana Blackstone commented,
+1 for this feature. We are very interested in using our sections to define all of the pieces of a group of applications we offer. We have three major categories that we offer applications for "In...
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Shana Blackstone created a post,
Sort articles by section and category improvement
Business case: It would be easier for content creators to sort articles by category and sections rather than just the combined Article Placement. Specifically, because the titles of our categories ...