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Josine Pentin
Joined Apr 16, 2021
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Last activity Aug 24, 2023
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Latest activity by Josine Pentin
Josine Pentin commented,
Our Help Center supports multiple languages, but not all the articles are translated yet. What is the best practice for modifying the URL address of referenced articles, within an article? Should we always remove the '/en-us' in the URL address, OR will Zendesk automatically display the article based on the user's selected language?
View comment · Posted May 23, 2022 · Josine Pentin
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Josine Pentin created a post,
We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.
Can anyone recommend a similar product?
Thank you.
Posted Dec 14, 2021 · Josine Pentin
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Josine Pentin commented,
How can we allow the users to update the language setting in their profile?
View comment · Posted Dec 07, 2021 · Josine Pentin
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Josine Pentin commented,
Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine
View comment · Posted Nov 17, 2021 · Josine Pentin
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Josine Pentin commented,
Hello,
When one clicks the User icon in the Context Panel, the following user fields are displayed:
Customer Name
Email
Phone
Time Zone
Language
Notes
How do we change what user fields are displayed here and in what order?
Thank you.
View comment · Posted Nov 16, 2021 · Josine Pentin
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Josine Pentin commented,
Hello, Zendesk PM.
What is the latest update on this Feature Request?
Thank you.
View comment · Posted Nov 07, 2021 · Josine Pentin
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Josine Pentin created a post,
We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why?
Edited Nov 02, 2021 · Josine Pentin
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