Josine Pentin
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Total activity36
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Last activity
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Activity overview
Latest activity by Josine Pentin-
Josine Pentin created a post,
Making custom user profile fields required when creating a ticket
How do you make some user profile custom fields required when creating a new ticket?
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Josine Pentin commented,
Our Help Center supports multiple languages, but not all the articles are translated yet. What is the best practice for modifying the URL address of referenced articles, within an article? Should ...
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Josine Pentin commented,
We like this app. Are there plans to return community posts and action on them?
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Josine Pentin created a post,
Integration with 'Procedure Flow' type tool
AnsweredWe're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product calle...
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Josine Pentin commented,
How can we allow the users to update the language setting in their profile?
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Josine Pentin commented,
Hi, Tipene.It is the active chat that is being timed out after an idle time of 1 minute.Thanks for your help.Josine
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Josine Pentin commented,
Hello,When one clicks the User icon in the Context Panel, the following user fields are displayed:Customer NameEmailPhoneTime ZoneLanguageNotes How do we change what user fields are displayed here ...
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Josine Pentin commented,
Hello, Zendesk PM.What is the latest update on this Feature Request?Thank you.
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Josine Pentin created a post,
Session from Classic Chat client (on our own app) closes after 1 minute of idle time
We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on...