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Darren Bell

Joined Apr 16, 2021

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Last activity Jan 30, 2025

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ACTIVITY OVERVIEW

Latest activity by Darren Bell

Darren Bell commented,

Community comment Feedback - Ticketing system (Support)

I have just landed on this page, after trying to find a way to change the Requester on a client's account becasue their main contact is returning. They have 30 tickets… so I have to go in to EACH ONE and manually amend the requester…. best top up my coffee mug.  Great use of my time.

 

You'd think we have something by now considering this was requested 9 years ago.

View comment · Posted Jan 30, 2025 · Darren Bell

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Darren Bell commented,

CommentExplore basics

I have been told by our Zendesk reseller that it is due to our licence.

 

However, this means that the new Dashboards no longer support the facilities we are currently using.

 

For example, we have many dashboards that use Bookmark using hidden widgets to lockdown  data filters/selection criteria - which is now longer possible in the new Dashboards. Many of these Dashboards are for specific Organisations and go out on a monthly schedule and are a feature of our contractual reporting to these customers.

View comment · Posted Dec 03, 2024 · Darren Bell

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Darren Bell commented,

Community comment Feedback - Reporting and analytics (Explore)

We have Dashboard build to report for specific Agents and only for their own actvity.

 

Whilst you can set a Default Filter, how can you prevent people from changing the Filters? Such as Agent Name?

 

We previously used Data Filters / Bookmarks as hidden widgets.

 

We have ZERO Dashboard Restrictions available to us due to the type of licence we have.

 

Is there an alternative method?

 

 

View comment · Posted Nov 28, 2024 · Darren Bell

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Darren Bell commented,

CommentExplore basics

I too am migrating my first legacy Dashboard over to the the new builder.

 

However, when I click on the Share button to create a Dashboard Restriction I also the the error: "You have reached the limit of 0 dashboard restrictions for your account.” and a link leading to this page.

 

How can we have a limit of 0 dashboard restrictions - is this a feature available to only certain level of account?

View comment · Posted Nov 27, 2024 · Darren Bell

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Darren Bell commented,

Community comment Feedback - Help Center (Guide)

The Bulk Action really is quite flaky. It only does 30 at a a time and doesn't always work, so you end up repeating the process multiple times.

 

It is best IT practice not to have too many “Admins” of a system, so it really baffles me that there is only two options for Articles - when there are clearly “Roles” available to use within Zendesk.

View comment · Posted May 25, 2024 · Darren Bell

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Darren Bell created a post,

PostZendesk Support Beta - Modernized Conversational Experience

In all your articles regarding the MCE - the message boxes have rounded edges, ours are square.

 

I would post an image but the dialogue box appears not to allow it anymore.

Posted May 09, 2024 · Darren Bell

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Darren Bell commented,

Community comment Feedback - Help Center (Guide)

Just found we have almost 1000 of articles all set to Managed By: Administrator so my agents can't edit them.

The Bulk Action only handles 30 at a time...when it works. 

UPVOTE from me too!

View comment · Posted Feb 22, 2024 · Darren Bell

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Darren Bell commented,

CommentAnnouncements

I am trying to find out how we would activate this button, it doesn't appear in our Guide.

 

View comment · Posted Jan 31, 2024 · Darren Bell

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Darren Bell commented,

Community comment Feedback - Ticketing system (Support)

Our Views that use the "Group By Status" now look a mess because it only allows Group By Status Category - and not by Custom Status Name.

View comment · Posted Aug 07, 2023 · Darren Bell

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Darren Bell commented,

Community comment Feedback - Ticketing system (Support)

Agree. Custom Statuses need to follow through to the Customer portal too. We have already had queries over this.

View comment · Posted Aug 07, 2023 · Darren Bell

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