Darren Bell
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Total activity121
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Last activity
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Activity overview
Latest activity by Darren Bell-
Darren Bell commented,
Issue we have found is these custom statuses do not appear in the drop-down selector in the End-User portal. These are still the underlying Status Categories.
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Darren Bell commented,
My question was being able to Preview the new style...now. - before the go live date. Not how I would view the new style as how an Agent will see it once it has gone live.
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Darren Bell commented,
This is great news. This really should be available as a Preview for Admins so we can review what Views are going to appear and how.
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Darren Bell commented,
Our Views that use the "Group By Status" now look a mess because it only allows Group By Status Category - and not by Custom Status Name.
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Darren Bell commented,
Agree. Custom Statuses need to follow through to the Customer portal too. We have already had queries over this.
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Darren Bell commented,
Just counted....we have a total of 55 dashboards, many of which have multiple tabs, in use by our end-users, agents, team-leaders and management. Generally it is myself who looks after these.... pl...
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Darren Bell commented,
Yes that is correct. Just a simple list of Name/Organisation and if they are suspended or not. I just cannot see the Column to add in Explore. I know I can do this in the Search but we have over 30...
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Darren Bell commented,
Title correction: "How to get the "Suspended" status of a Requester?"
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Darren Bell created a post,
Get the "Suspended" status of a Request
AnsweredHow do I get access to the status of a Contact, as in "Suspended" or not in an Explore Report? The dataset says I should be able to access it but I cannot locate it in the selections.
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Darren Bell created a post,
Agent Workspace - corrupts SQL
We have turned on Agent Workspace this morning and one of my agents is reporting he is unable to paste in SQL code from MSSQL v18.5.1 in to the Agent Workspace window without it being corrupted. Th...