Darren Bell
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Total activity92
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes33
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Activity overview
Latest activity by Darren Bell-
Darren Bell commented,
We have been notified that our account is going to migrated over to the Agent Workspace in August. Looking at the screenshots on this article against our Sandbox - then our Agent Workspace looks ou...
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Darren Bell commented,
I haven't seen any comms to me on it (yet). Thanks for the heads up. Perhaps someone from Zendesk can confirm if this is the way "forward" ?
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Darren Bell commented,
Have I missed something?! Are they forcing people on to the Agent Workspace? I keep looking at it in our Sandbox and it doesn't seem to have improved any.
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Darren Bell commented,
Personally, I find "Dear customer" to be extremely "scammy".
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Darren Bell commented,
You say this ONLY affects messages sent by first-reply requests and that any further messages are NOT AFFECTED and will contain the placeholders mentioned in the article. Is that correct? Can you c...
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Darren Bell commented,
Any chance you can improve the look of the Agent Workspace? It still looks behind the Standard Interface, ie the Subject of the ticket needs to be bigger and bolder and add the horizontal lines bet...
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Darren Bell created a post,
How to stop the "Does this answer your question?" pop up
Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?" This is great for the one instanc...
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Darren Bell commented,
You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.
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Darren Bell commented,
The new Filter has just appeared for us, and like other commenters, I too feel there is a silly amount of white space now.... not all Agents have a big screen, many are on a 15" laptop.
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Darren Bell commented,
I logged this with Zendesk on 20th June, I supplied a replicable case in our Zendesk instance, video recording and a .HAR file. I had to escalate the case (via Twitter) as nothing was happening wit...