Darren Bell
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Recent activity by Darren Bell-
You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.
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The new Filter has just appeared for us, and like other commenters, I too feel there is a silly amount of white space now.... not all Agents have a big screen, many are on a 15" laptop.
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I logged this with Zendesk on 20th June, I supplied a replicable case in our Zendesk instance, video recording and a .HAR file. I had to escalate the case (via Twitter) as nothing was happening wit...
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I second this request. We are working around this by amending the text name of the user and adding *left* to it. Bit naff, but it does the job.
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We have also been getting this over the last couple of weeks, at least. I have replicated it. If you have a ticket at Pending, and the end-user replies with an attachment such as a screenshot paste...
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Just checked in my Sandbox and yes, the ticket fields look so much better now! :-)
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Hi Amisha Sharma I also would be happy to give direct feedback on any new design
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Some of our Agents have reported similar recently, however, on testing we were not able to replicate it. We also use a VPN but Zendesk is in a browser and should be routed via the agent local inter...
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I have seen a number of similar comments spread across different posts. We looked at the Agent Workspace when it first came out but I wasn't really aware of the Zendesk Community pages at that poin...
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Ah yes, for security reasons the "logged in" cookie expires overnight so you will need to login each day. You would need to think up of a way to identify these tickets, be it by way of a tag or som...