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Christie Dickerman
Joined Apr 16, 2021
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Last activity Jan 31, 2025
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Latest activity by Christie Dickerman
Christie Dickerman commented,
Community comment Feedback - Ticketing system (Support)
I agree with this full thread; if Light Agents can make an internal note, why would they not be able to @ mention other agents (at minimum, agents already on the ticket if this restriction is due to light agents not being allowed to add people). This can leave a big gap in ensuring the right people see comms on a ticket in a timely manner.
Has this been revisited and considered for the 2025 roadmap?
View comment · Posted Jan 29, 2025 · Christie Dickerman
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