Chris

I was told to "me too" on this thread --- but yes. I can't speak to misclicks, but that is something that falls under the umbrella of the following:

Let your customers customize the satisfaction survey landing page.

I'm not sure why this is the only element of Zendesk (end-user facing) that is completely locked and static.

 

At minimum, allow the ability to hide the free-hand comment field, as it appears customers use that to "continue the email chain" (causing chaos) ... which looking at other Zendesk forum posts, is a common phenomenon for many of your customers. Thanks.