Matthew Roark

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Latest activity by Matthew Roark
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    Matthew Roark commented,

    Unfortunately, Dana Barker's previous suggestion is no longer a viable workaround; I'm unable to submit a negative time as it throws an error: "Invalid time format, expected HH:mm:ss". Administrato...

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    Matthew Roark created a post,

    Calculating Next Reply After First Reply Time


    I'm looking to calculate the duration between the "First Reply" (public comment) and the subsequent reply to the customer, at which point the case is typically set to "Pending".  It is possible to ...