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Matthew Roark

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Activity overview

Latest activity by Matthew Roark
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    Matthew Roark commented,

    1. Apps and integrations
    2. ...
    3. Extending Zendesk
    4. Setting up the Time Tracking app

    Unfortunately, Dana Barker's previous suggestion is no longer a viable workaround; I'm unable to submit a negative time as it throws an error: "Invalid time format, expected HH:mm:ss". Administrato...

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    • Matthew Roark
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    Matthew Roark created a post,

    Calculating Next Reply After First Reply Time

    Answered
    1. Community
    2. Zendesk Suite Q&A

    I'm looking to calculate the duration between the "First Reply" (public comment) and the subsequent reply to the customer, at which point the case is typically set to "Pending".  It is possible to ...

    • Matthew Roark
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    • 15 followers
    • 8 comments
    • 2 votes