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Matthew Roark

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Recent activity by Matthew Roark Recent activity Votes

  • Calculating Next Reply After First Reply Time

    Answered
    1. Community
    2. Zendesk Suite Q&A

    I'm looking to calculate the duration between the "First Reply" (public comment) and the subsequent reply to the customer, at which point the case is typically set to "Pending".  It is possible to ...

    • Matthew Roark
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