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Emma

Joined Apr 15, 2021

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Last activity Feb 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Emma

Emma commented,

Community comment Q&A - Help center and community

Hi Vladan - thanks, yes that's what I meant! Appreciate the help! 

View comment · Posted Nov 15, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

Anyone know if it's possible to change the text of the message and put the person's ticket ID in the text? i.e. "We’ve received your support ticket (#####)!"

Additionally, is it possible to change the look of the check mark to make it bigger/a different color? 

View comment · Posted Nov 13, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

Perfect! Thank you!! Your tips have been saving my life recently! 

View comment · Posted Nov 07, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

Hi Vladan,

Yes that's correct I guess! I didn't realize they were set to automatically show up in the Copenhagen theme. Sorry about that!

On a related note, do you know if there is a way to change the name of the section from promoted articles to something else, using the existing code? I tried changing this code to something else, and it just made the title disappear. :( 

 

{{t 'promoted_articles'}}

View comment · Posted Nov 07, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

Okay, I might be totally misunderstanding. Do promoted articles automatically show on the help center home page? Because I removed the code, and one of them is still there! 

View comment · Posted Nov 07, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

Hi Vladan! That does help, thanks!

However, when I pasted in your code, the 'Promoted articles' section showed up twice. Once directly under the categories, and once in the bottom-left corner of the page. 

Screenshot here: 

and my help center url is help.loseit.com if that helps (though I've removed the code for now). 

View comment · Posted Nov 07, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

Ahh - perfect! Thanks for your prompt assistance, Vladan! 

View comment · Posted Nov 02, 2018 · Emma

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Emma created a post,

Post Q&A - Help center and community

I'm looking to add a section to my home page underneath the category buttons that displays most popular articles. 

I assumed that this functionality was available in Zendesk, but I'm not seeing an easy way to do it!

I'm okay with selecting the articles manually if I need to, but has anyone successfully done this with some custom code? I pretty much just want a section that says Most Frequently Asked Questions, and a list of 5-10 articles right on the home page. 

Posted Nov 02, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

I haven't placed it anywhere yet because I wasn't sure where! 

This is the article URL: https://help.loseit.com/hc/en-us/articles/360011377794-Feature-Suggestions

This is the code I was thinking:


 

View comment · Posted Nov 02, 2018 · Emma

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Emma commented,

Community comment Q&A - Help center and community

Hi Vladan. I'm using the Copenhagen theme and having the same issue as David. When you perform a search, the dummy article shows up and doesn't link to the external link like the category does. 

I tried using this code, but I wasn't sure where to put it. Could you tell me more specifically where this goes? 

View comment · Posted Nov 02, 2018 · Emma

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