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Jennifer Southan
Joined Apr 17, 2021
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Last activity Jul 18, 2024
Zendesk Luminary
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Latest activity by Jennifer Southan
Jennifer Southan commented,
Community comment Q&A - Tickets and email
Hi there! I agree with Brandon Tidd, however if you work in an industry that is not covered in their existing models, you may need to investigate a third party. Prior to ZD releasing their AI tools, we contracted with Ultimate.ai and have been pleased with the ease we can train the model to our needs. We use the model to identify intents and assign appropriate skills (among other things).
View comment · Posted Dec 18, 2023 · Jennifer Southan
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