Bthomas

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This is the top voted on feature request for zendesk talk.  its absolutely ridiculous that zendesk hasn't built it out yet, and its not even planned!For a company that makes customer support softwa...

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• Bthomas
• Created May 14, 2020 17:31
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This feature is definitely needed.  It's also very frustrating that when setting up Talk routing it makes it seem like it will go to all agents at once.  Even in the guides it makes it seem like th...

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• Bthomas
• Created May 14, 2020 17:24
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Warm transfer to Agent groups

We have two tiers of Support.  If tier 1 can't answer a question, ideally they'd reach out to whoever is available in tier 2.  To make a smooth transfer to the new support agent in the group, it wo...

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• Bthomas
• Created May 08, 2020 14:26
• 1 vote