
Bthomas
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Total activity11
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Last activity
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Member since
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Activity overview
Latest activity by Bthomas-
Bthomas commented,
This is the top voted on feature request for zendesk talk. its absolutely ridiculous that zendesk hasn't built it out yet, and its not even planned!For a company that makes customer support softwa...
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Bthomas commented,
This feature is definitely needed. It's also very frustrating that when setting up Talk routing it makes it seem like it will go to all agents at once. Even in the guides it makes it seem like th...
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Bthomas commented,
We have two tiers of Support. If tier 1 can't answer a question, ideally they'd reach out to whoever is available in tier 2. To make a smooth transfer to the new support agent in the group, it wo...