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Katie

Joined Apr 17, 2021

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Last activity Feb 14, 2022

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Katie commented,

Community comment Feedback - Ticketing system (Support)

I am trying to train a new group of 20+ agents but I am realizing we are not set up for success for chat training using ZD Workspace. Has the feature to transfer a chat WITHOUT disconnecting available yet? That is a crucial feature we need as managers to be able to jump into a conversation OR in the instance of training.
Can anyone provide me on how others have trained new chat agents successfully using Workspace?
How do I pick and choose live chats my training agents can take, like we could when we weren't using Agent Workspace?  HELP! 

View comment · Posted Feb 14, 2022 · Katie

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