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Alberto Iaccarino's Avatar

Alberto Iaccarino

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Alberto Iaccarino

Alberto Iaccarino commented,

Community comment Feedback - Ticketing system (Support)

I cannot believe it is easier to create a ticket via an e-mail than using the native interface.

Please fix this.... I can paste images in any tools I use.

 

View comment · Posted Sep 01, 2021 · Alberto Iaccarino

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Alberto Iaccarino commented,

Community comment Feedback - Ticketing system (Support)

We should be able to add clickable links. Zendesk please listen to the feedback in descriptions

View comment · Posted Jul 03, 2021 · Alberto Iaccarino

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Alberto Iaccarino commented,

Community comment Feedback - Ticketing system (Support)

Still no answer from Zendesk here. Just got a call back from a number I rang (following one of the numbers in a support e-mails in the chat) last week. It is 22:00 here in the UK.... This is very frustrating.

View comment · Posted Mar 09, 2021 · Alberto Iaccarino

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Alberto Iaccarino commented,

Community comment Feedback - Ticketing system (Support)

This is quite surprising here.

I have spent hours in 2 chats to be pointed at this chat that really does not help me. Now I need to create another ticket to get this solved?

I note that this problem was flagged at least 1 year ago? Why is this not fixed as yet?


Not a great example of customer service here.

View comment · Posted Mar 07, 2021 · Alberto Iaccarino

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Alberto Iaccarino commented,

Community comment Feedback - Help Center (Guide)

Cannot believe some many years have passed and this has not been address as yet. Having this functionality will simplify creating tickets for sales staff in my organisation, which need to be light agents to review tickets for their customers

  I add my vote

View comment · Posted Aug 16, 2019 · Alberto Iaccarino

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