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Marco Esposito

Joined Apr 15, 2021

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Last activity Mar 02, 2023

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Latest activity by Marco Esposito

Marco Esposito created a post,

Post Q&A - Reporting and analytics

Search tab under Guide reports in explore.

Many search queries have an avg click-through rate which is above 100% ( I have many 133% and 116%)

Not sure how that is possible and how is all this stuff calculated 

I can provide a screenshot if necessary

 

Posted Sep 05, 2022 · Marco Esposito

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Marco Esposito commented,

Community comment Feedback - Help Center (Guide)

I also support this, often translations are not the exact same version of the Source article, so it is key we can segregate the translation/version that performs better than the rest.

If the Polish article is doing better than English, then we would adjust the English one following the Polish.

View comment · Posted May 04, 2022 · Marco Esposito

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Marco Esposito commented,

CommentWorking with articles in the knowledge base

I have the same need described by Maria Artamonova
a few images issues could be solved by images that can be clicked. That would work as a pop-up displaying the image in a bigger size in the middle of the screen. 

View comment · Posted Feb 08, 2022 · Marco Esposito

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Marco Esposito commented,

Community comment Feedback - Ticketing system (Support)

hi, we are based in Denmark but with a Branch in Hong Kong. Currently we use Chinese Taiwan in Guide, and I have just noticed that Chinese Hong Kong is available now, but not under Dynamic Content. I can't add dynamic content for Chinese Hong Kong (which is Chinese Traditional) and was wondering if you can enable that or provide a workaround to make Chinese Traditional dynamic content work on Chinese Hong Kong too.

I think it's worth to tackle the Chinese languages and cultures case, we are talking about the second largest economy in the world ; )

Thanks!

View comment · Posted Sep 21, 2020 · Marco Esposito

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Marco Esposito commented,

Community comment Feedback - Help Center (Guide)

Same here, we also need it, thanks!

View comment · Posted Aug 07, 2019 · Marco Esposito

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