Stephen Weaver
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Activity overview
Latest activity by Stephen Weaver-
Stephen Weaver commented,
If you read the ticket you would see we don't use triggers, we do a manual check. Why was this introduced in version 2, it was not in version 1?
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Stephen Weaver commented,
Please remove the action that changes the updated date on all the agents tickets when the agent is put OOO. Tickets should not be "updated" until the end user/customer or agent adds a comment? Pl...