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Diana H.
Joined Apr 16, 2021
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Last activity Dec 22, 2021
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Latest activity by Diana H.
Diana H. commented,
Community comment Feedback - Ticketing system (Support)
Another request for roles other than Admins to have the ability to view skipped tickets.
View comment · Posted Oct 06, 2020 · Diana H.
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Diana H. commented,
Community comment Feedback - Apps and integrations (Platform)
Please add the ability for roles other than Admins to override an Agent's OOO status. We would like Supervisors to have the ability to override OOO status but do not want to give them Admin access/permissions in order to do so.
View comment · Posted Oct 05, 2020 · Diana H.
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