
Diana H.
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Last activity
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Activity overview
Latest activity by Diana H.-
Diana H. commented,
Another request for roles other than Admins to have the ability to view skipped tickets.
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Diana H. commented,
Please add the ability for roles other than Admins to override an Agent's OOO status. We would like Supervisors to have the ability to override OOO status but do not want to give them Admin access/...