Diana H.

1. Community
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Another request for roles other than Admins to have the ability to view skipped tickets.

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• Diana H.
• Created October 06, 2020 14:47
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

Please add the ability for roles other than Admins to override an Agent's OOO status. We would like Supervisors to have the ability to override OOO status but do not want to give them Admin access/...

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• Diana H.
• Created October 05, 2020 17:26
• 23 votes