Fred Thomas

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Salesforce error: "Unable to create Salesforce PushTopic"

I am receiving a similar error just for the Contact sync "Unable to update Salesforce PushTopic. Review Salesforce API settings." I have verified settings, in fact, it was once functional but now w...

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• Fred Thomas
• Created June 14, 2021 20:41
• 0 votes

1. Chat
2. ...
3. How to manage the widget for live chat
4. Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?

This is a great resource @...! Given the example of the singular dept. "CRM", what would the code look like for multiple dept, say "CRM", "HR, and "Sales" for instance?

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• Fred Thomas
• Created June 09, 2021 22:36
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture Reporting Needs Improvement: Should Reflect Actual Knowledge Capture App Usage

I have a bit of a different use case. We actually appreciate that any article links our agent inserts in a ticket are counted. What we would like to see is that articles linked via a chat session a...

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• Fred Thomas
• Created May 14, 2020 16:51
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

Hi @... Are there any updates or timeline that you can share about this most urgent bug fix? I have just been nabbed hard by this...Many many hours down the drain. We'd very much like an update to ...

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• Fred Thomas
• Created April 29, 2020 23:12
• 4 votes