Juan Battini

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. Why do I see "Recording not available" in my recordings?

what is the minimum length of the recording for it to be available? I have an agent who gets calls that don't last more than a minute (30-45 seconds) and she is getting this message. 

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• Juan Battini
• Created August 06, 2021 19:15
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

We're also running into this and it's throwing off our metrics on Explore. If a similar feature is already implemented in Chat (agent is set to away after x consecutive missed chats) why can't the ...

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• Juan Battini
• Created July 27, 2021 23:48
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Netsuite emails always suspended

We are having the same problem and are looking for a viable solution. Our customers are not willing to modify their NetSuite set up just to accommodate our Zendesk system

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• Juan Battini
• Created June 22, 2021 22:16
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

yeah we need this asap. It would be nice to have some sort of version control for the dashboards so that you can go back to older versions. That automatically organize widgets completely skull fudg...

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• Juan Battini
• Created April 30, 2020 23:08
• 1 vote