Jennifer Landry
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Total activity17
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Jennifer Landry-
Jennifer Landry created a post,
Add greater control around Satisfaction Survey Visibility
Hi! Would love to see more control around Satisfaction Survey visibility. Currently all my agents have access to see all tickets, that is how our workflow is intentionally designed. However, I don...
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Jennifer Landry created a post,
Satisfaction Survey Visibility
Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you currently limit "survey response" visibility to be seen by only an "Admin" or ...
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Jennifer Landry commented,
Thank you Brett! I have a session scheduled next week. I really appreciate that you were able to get this resolved quickly.
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Jennifer Landry created a post,
Zendesk Support - Where are you????
I opened a support request on 3/18 and still have not even received as much as an acknowledgement of my request (today being 3/30). Furthermore, I contacted our Account Rep and not a peep out of hi...
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Jennifer Landry commented,
I agree, this is a necessity! While I understand it is overwhelming magnitude of data that needs to be parsed, these reports, as they currently function, are really only useful for "number" metrics...
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Jennifer Landry commented,
I agree with the above, this is extremely frustrating. It's been over a year. Any update on this feature? I waste more time trying to "fix" a change I made, that didn't work as intended. Please mov...