Simon Celen

Hi Bruce,

Assuming a stock Copenhagen theme, you can add the following to the top of your scripts.js file:

jQuery(document).ready(function($) {
  $('div.article-body').each(function() {
    if ($(this).children().length == 1) {
      var p = $(this).children('p');
      if (p.length == 1 && p.children('a').length == 1) {
        location.href = p.children('a').attr('href');
      }
    }
  });
});

It checks that there is only one line in the article containing a single link. If that's the case, the user is redirected to it. 

If you replace the old article's content with f.e. "this article has moved", the user is redirected without you having to edit the scripts.js file again.

Hope that helps!

Hi Marci,

You should be able to change the Subject field label in the Admin > Manage > Ticket Fields:

 

Find the Subject field and Edit it:

 

Then change the "Title shown to end users" field:

That should do it.