damien.messe
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Last activity
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Activity overview
Latest activity by damien.messe-
damien.messe commented,
Hello, does this update concern as well the possibility to capture info by plugging Zendesk Bot on Messenger or Insta for example ?
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damien.messe commented,
Also interested by the possibility to edit the user profile (language for instance) directly from the essential card.
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damien.messe commented,
I use bookmarks and hidden filters in every dashboard I create mostly to preselect the time.The main purpose is to reduce the loading time which is a nightmare on Explore and to make it easier for ...
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damien.messe commented,
Hello Jakub,We have been testing the "Summarize" feature and I must admit that when working well it's powerful but it's quite buggy for now.It's really a Beta version and as it is right now not sur...
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damien.messe commented,
Thanks for the answer Ramin. I wanted to share this feedback with the community in case someone has experienced the same problem or maybe I'm missing something obvious.
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damien.messe created a post,
How to track and reopen unanswered conversations
AnsweredI have recently test the implementation of Social Media in Zendesk and one of the main issue I am facing is that some agents are updating tickets (by clicking on Submit) and forget to click on Send...
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damien.messe commented,
Hello Dane, We know the limitation of Flow Builder on Social Media especially to capture info such as name, email, booking reference, etc. This missing feature is preventing us to use Flow Builder...
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damien.messe commented,
Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...
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damien.messe commented,
When I use within the next 1 day, today's date is not taken into account. How can I take today's date in triggers ?Example : If date is today's date then priority = urgentThanks for your help
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damien.messe commented,
Hello, I would like to use a date field to apply a priority to a ticket something like : If date is "today" then priority is High.This is not possible to select today in the list, very frustrating....