Damien Messé
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Total activity110
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes43
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Activity overview
Latest activity by Damien Messé-
Damien Messé commented,
Hello, we have deactivated the subject field on our contact forms as we already ask our customer to categorize the ticket using dropdown custom fields.Is there any way to use the article suggestion...
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Damien Messé commented,
Hello,I'm also working with % of tickets solved within a period of time.In my case 24h and 12h but since a few months I have this error : the VALUE aggregator can't be used with calculated metrics....
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Damien Messé commented,
Hello, We have been waiting for the this new Csat feature for some months.We have been waiting for one thing mainly which is the possibility to remove the "no reason provided" option when user cho...
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Damien Messé commented,
Hello, regarding the new agent home my agents are telling me that where often using the possibility to see the tickets with bad or good csat in the previous dashboard.Is this feature planned to be ...
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Damien Messé commented,
Hello, I have managed to create a webhook to automatically add a user in an organization but I can't find a way to automatically remove a user from an organization.Has someone already managed to do...
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Damien Messé commented,
It's absurd that it's still not possible to automatically add users in organisation using triggers. Basic condition... Let's say I want to add French customer in FR organisation based on their lang...
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Damien Messé commented,
Also interested by the possibility to edit the user profile (language for instance) directly from the essential card.
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Damien Messé commented,
I use bookmarks and hidden filters in every dashboard I create mostly to preselect the time.The main purpose is to reduce the loading time which is a nightmare on Explore and to make it easier for ...
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Damien Messé commented,
Hello Jakub,We have been testing the "Summarize" feature and I must admit that when working well it's powerful but it's quite buggy for now.It's really a Beta version and as it is right now not sur...
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Damien Messé commented,
Thanks for the answer Ramin. I wanted to share this feedback with the community in case someone has experienced the same problem or maybe I'm missing something obvious.