Damien Messe
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Total activity91
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes39
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Activity overview
Latest activity by Damien Messe-
Damien Messe created a post,
How to track and reopen unanswered conversations
I have recently test the implementation of Social Media in Zendesk and one of the main issue I am facing is that some agents are updating tickets (by clicking on Submit) and forget to click on Send...
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Damien Messe commented,
I'm so happy that we have not chosen Zendesk as our Chatbot solution when I read this article !!! 1000 MAU it's a joke. This is what we consume in a couple of hours.One more reason to really look d...
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Damien Messe commented,
Hello Dane, We know the limitation of Flow Builder on Social Media especially to capture info such as name, email, booking reference, etc. This missing feature is preventing us to use Flow Builder...
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Damien Messe commented,
Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...
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Damien Messe commented,
When I use within the next 1 day, today's date is not taken into account. How can I take today's date in triggers ?Example : If date is today's date then priority = urgentThanks for your help
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Damien Messe commented,
Hello, I would like to use a date field to apply a priority to a ticket something like : If date is "today" then priority is High.This is not possible to select today in the list, very frustrating....
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Damien Messe commented,
Why the agent is not able to answer the message directly after he clicked on Take It ? It seems absurd to me to have to switch to internal note to be able to answer...
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Damien Messe commented,
What about Updates history Dataset ?I don't any way to hide the end users.With more than 8 Millions end users I let you imagine the pain for us !! Come On Zendesk, this is just a small thing to imp...
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Damien Messe created a post,
Add Ukrainian language support for Answer Bot
Currently Answer bot doesn't support Ukrainian language. This is quite surprising since you support Russian which is very similar to UA and Ukraine is a big country + active in the technology indus...
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Damien Messe commented,
Is there any way we can make you abandon this change until you remove the limit of 12 views ?Removing the limit of 12 views was supposed to happen in H1 and now it's postponed to H2 2022 and who ca...