Damien Messe
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Recent activity by Damien Messe-
Thanks for the answer Ramin. I wanted to share this feedback with the community in case someone has experienced the same problem or maybe I'm missing something obvious.
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I'm so happy that we have not chosen Zendesk as our Chatbot solution when I read this article !!! 1000 MAU it's a joke. This is what we consume in a couple of hours.One more reason to really look d...
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Hello Dane, We know the limitation of Flow Builder on Social Media especially to capture info such as name, email, booking reference, etc. This missing feature is preventing us to use Flow Builder...
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Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...
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When I use within the next 1 day, today's date is not taken into account. How can I take today's date in triggers ?Example : If date is today's date then priority = urgentThanks for your help
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Hello, I would like to use a date field to apply a priority to a ticket something like : If date is "today" then priority is High.This is not possible to select today in the list, very frustrating....
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Why the agent is not able to answer the message directly after he clicked on Take It ? It seems absurd to me to have to switch to internal note to be able to answer...
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What about Updates history Dataset ?I don't any way to hide the end users.With more than 8 Millions end users I let you imagine the pain for us !! Come On Zendesk, this is just a small thing to imp...
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Is there any way we can make you abandon this change until you remove the limit of 12 views ?Removing the limit of 12 views was supposed to happen in H1 and now it's postponed to H2 2022 and who ca...
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Hello, I have tried to convert a numeric field into an attribute using the function Value and I see this error :