Damien Messe
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Recent activity by Damien Messe-
How to track and reopen unanswered conversations
AnsweredI have recently test the implementation of Social Media in Zendesk and one of the main issue I am facing is that some agents are updating tickets (by clicking on Submit) and forget to click on Send...
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Add Ukrainian language support for Answer Bot
Currently Answer bot doesn't support Ukrainian language. This is quite surprising since you support Russian which is very similar to UA and Ukraine is a big country + active in the technology indus...