Damien Messé
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Total activity104
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Last activity
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Activity overview
Latest activity by Damien Messé-
Damien Messé commented,
Hello, I have managed to create a webhook to automatically add a user in an organization but I can't find a way to automatically remove a user from an organization.Has someone already managed to do...
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Damien Messé commented,
It's absurd that it's still not possible to automatically add users in organisation using triggers. Basic condition... Let's say I want to add French customer in FR organisation based on their lang...
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Damien Messé commented,
Hello, does this update concern as well the possibility to capture info by plugging Zendesk Bot on Messenger or Insta for example ?
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Damien Messé commented,
Also interested by the possibility to edit the user profile (language for instance) directly from the essential card.
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Damien Messé commented,
I use bookmarks and hidden filters in every dashboard I create mostly to preselect the time.The main purpose is to reduce the loading time which is a nightmare on Explore and to make it easier for ...
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Damien Messé commented,
Hello Jakub,We have been testing the "Summarize" feature and I must admit that when working well it's powerful but it's quite buggy for now.It's really a Beta version and as it is right now not sur...
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Damien Messé commented,
Thanks for the answer Ramin. I wanted to share this feedback with the community in case someone has experienced the same problem or maybe I'm missing something obvious.
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Damien Messé created a post,
How to track and reopen unanswered conversations
AnsweredI have recently test the implementation of Social Media in Zendesk and one of the main issue I am facing is that some agents are updating tickets (by clicking on Submit) and forget to click on Send...
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Damien Messé commented,
Hello Dane, We know the limitation of Flow Builder on Social Media especially to capture info such as name, email, booking reference, etc. This missing feature is preventing us to use Flow Builder...
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Damien Messé commented,
Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...