Christian Perdikis
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Last activity
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Activity overview
Latest activity by Christian Perdikis-
Christian Perdikis commented,
Hello, We use Conversions ("Goals") in our Chat reporting. Now that Explore is Zendesk's central analytics solution, could you please explain how we can view Conversions within an Explore report? I...
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Christian Perdikis commented,
Hello, just resurfacing the topic of chat conversions in Explore. Now that GoodData is expired, when can we expect Online conversions from chat to be a metric available to Explore?
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Christian Perdikis commented,
Thank you for the update, Clay. To confirm - when you say "chat concurrency data", will this include all the metrics currently belonging to the "Chat Agent Activity" dataset, such as Logged in / On...
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Christian Perdikis commented,
Hi Clay, Are you closer to a concrete release date for this 'Chat Agent Activity' dataset in Explore? Not to ask the same question as those above, but I know this is important data for many people...
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Christian Perdikis commented,
We rely heavily on 'Chat Agent Activity' metrics, which I am learning is not an available dataset in Explore like it was in Insights. What are my avenues for continuing to access this data once Ins...