Recent searches
No recent searches
Claudia Ruffini
Joined Apr 16, 2021
·
Last activity Oct 27, 2021
Following
0
Followers
0
Total activity
3
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Claudia Ruffini
Claudia Ruffini commented,
Hi
I want to do the same thing as the original poster, but I want to split by "Inbound" tickets and "Outbound" tickets. I.e. tickets created by the end user are inbound tickets and tickets created by an agent (incl. admins) are outbound tickets. I am confused whether I need to add submitter role or requester role into the columns of the query in order to do this. Am I right in thinking that it would be the requester role?
View comment · Posted Jul 15, 2020 · Claudia Ruffini
0
Followers
0
Votes
0
Comments
Claudia Ruffini commented,
Hi, is there any update on chat concurrency insights?
View comment · Posted Jun 05, 2020 · Claudia Ruffini
0
Followers
1
Vote
0
Comments