Ryan Lainchbury

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Latest activity by Ryan Lainchbury
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    Ryan Lainchbury commented,

    Hi there, How I end a chat as an agent? We recently changed from Chat to Messaging in the new agent workspace and the "End chat" option is no longer where it was. 

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    Ryan Lainchbury created a post,

    Tip: Agent Workspace: Chat Dashboard View

    Sharing a workaround that a colleague and I created for our team.  Our team really liked the old dashboard and the ability to pre-read and watch chats without joining. With the limitations in the n...