Ryan Lainchbury
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Last activity
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Activity overview
Latest activity by Ryan Lainchbury-
Ryan Lainchbury created a post,
Tip: Agent Workspace: Chat Dashboard View
Sharing a workaround that a colleague and I created for our team. Our team really liked the old dashboard and the ability to pre-read and watch chats without joining. With the limitations in the n...
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Ryan Lainchbury commented,
The Zendesk Dashboard defaults to the past 30 days. How do I do his to my other dashboards?
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Ryan Lainchbury commented,
Our team deals with this issue as well. About 50% of our ticket volume is Agent created, 30% of which customers respond to. We want to include our response time to these customers, but it often re...