Ryan Lainchbury
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Recent activity by Ryan Lainchbury-
Hi there, How I end a chat as an agent? We recently changed from Chat to Messaging in the new agent workspace and the "End chat" option is no longer where it was.
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The Zendesk Dashboard defaults to the past 30 days. How do I do his to my other dashboards?
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Our team deals with this issue as well. About 50% of our ticket volume is Agent created, 30% of which customers respond to. We want to include our response time to these customers, but it often re...