Andrea Moore
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Andrea Moore-
Andrea Moore commented,
I agree with Anja. Also, having the settings open in a new tab is a bit of an annoyance. My real issue is that most of the settings have either been renamed or categorized differently in the Admin ...
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Andrea Moore commented,
@... I don't want to include the agent's email, but the end-user (the ticket commenter). An example of this would be, a customer sends an email to our Customer Service department asking us to place...
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Andrea Moore created a post,
Side Conversations - Including commenter email address when attaching ticket comments
Currently, when creating a side conversation, agents have the ability to attach comments from the original ticket thread. The system includes the name of the commenter, the timestamp the comment wa...
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Andrea Moore created a post,
Bulk updating Queries with Tags
Post Title: Bulk updating Queries with Tags Feature Request Summary: I would like the option to select multiple queries from my list and add the same query tag to them all at once. Description...
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Andrea Moore commented,
This is functionality that we need to have as part of our business processes. There are several members of higher management that receive a single report once a week to have line of sight into our ...
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Andrea Moore commented,
I agree that it would be nice to have the conversation visible where it started in the thread, but I'd also like to be able to print the side conversation separately. Is that a possibility?
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Andrea Moore commented,
I'm also adding my vote. We have a group we want to add to Zendesk, but their emails are confidential and shouldn't be seen by the other groups.
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Andrea Moore commented,
This is a major issue for my company. Follow up tickets are also pulling in our custom ticket fields and sending CC notifications to the people cc'd on the original ticket who have nothing to do wi...